Customer Support Handbook

Overview

The Support handbook is here to guide you through getting the best from GrammaTech Customer Support. We will explain how you can utilize your support options to maximize the benefits for you and your organization. Unless otherwise stated, support in the context of this document refers to application support. Please note that information in this handbook can be subject to contractual variations and may change at any time to improve on the level of service that we provide.

GrammaTech Customer Support is committed to delivering an exceptional service, and to partnering with our customers to ensure the successful deployment and use of solutions and services. We continually review our practices to improve internal operations and deliver a service that meets your diverse business needs. Our support teams are staffed with experienced support engineer who are knowledgeable about the wide range of GrammaTech products and related technologies.

The Support handbook can be downloaded here.

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